God damn it! Now my ASTRO is fucked up!

We (my family) were among the earliest ASTRO subscribers, back before they officially launched it in full version. Yes, we got ASTRO during the free 3 months trial period.. the green interface version. Later, more channels arrived.. more upgrades came in.. they changed the interface to a new blue modern version as well. Lately, they got themselves a brand new logo! Congrats, I might say.. but somehow I noticed my parents were arguing about their service. Three sets of channels [Movie (HBO, Cinemax, Star Movies).. Cartoon (Disney, Cartoon Network, Nickelodeon).. Music (MTV, Channel V, Star World)] are not viewable. I'm like.. this aint juz a signal prob thingy coz it's 3 whole sets that's gone.

So, what did I do? I called the Customer Service.. and this is how it went..


ASTRO Customer Service (ACS) : Hello, welcome to ASTRO. How may I help you? (an indian lady voice)
Me : Hi, I called earlier today regarding my ASTRO.
ACS : What's the problem?
Me : I can't watch certain channels where previously I could. Earlier today, one of your customer service assistant told
me to reset my decoder, turn the power off for 30 minutes and turn it back on.. but I still can't get my channels.
ACS : I see. Can I have your account number?
Me : Okay, hold on. (I grabbed the ASTRO bill) Here's my account number, **********.
ACS : Okay, one minute sir.
[A few seconds later..]
ACS : Hello, there's nothing wrong with your service.. but can I have your name sir?
Me : I'm Futra.
ACS : And your IC number please?
Me : ******-**-****.
ACS : Okay, Mr. Futra. On the 11th of September, there has been a downgrade upon your account by one of our higher officers.
Me : Downgrade?!
ACS : Yes, there was a call made on that day, 10.30am.. by someone who requested to downgrade.
Me : Nobody called that day. Hold on..
Dad : Where were we on 11th September?
Me : Alaa.. you guys were in KL, I meet you guys at Katari kan?!
Dad : Hah, we're in the plane. It's impossible to make that call. Lagipun, mana ada orang dalam rumah ni yang tau buat camtu!
Me : Hah, tuh la pasal.. jap. Hello?
ACS : Yes, Mr. Futra?
Me : We were in KL that day, it's impossible to call you. We don't even know how to do such a thing coz we're satisfied with everything before this.
ACS : I'm sorry, sir. It wasn't our group of Customer Service who made the change, it was some of our higher officers who verified the downgrade.
Me : Nevermind! Can you give me any information about that call? Who called and what number?
ACS : Well, our computer shows that the one who collect the call didn't use any IC number to downgrade your service.. but the number was this number.
Me : THIS NUMBER?!
ACS : Yes, Mr. Futra.
Me : Hold on.. Dad, she said it was this number.. and what's worse, whoever made the change didn't even use any IC number. Can you believe that?
Dad : Hmm.. ASTRO ni nak kena complain dah nihh...
ACS : Hello, Mr. Futra..
Me : Yes?
ACS : Here's what I can do for you. We can switch on your channels back now.. which channels do you want?
Me : Which channels? ALL OF THEM lah!!
ACS : All of them??? (sound surprised)
Me : Yeah, ALL OF THEM. We subscribed all the channels before, why can't we get all the channels now?!
ACS : You mean, including the Dynasty package, Movie package, (bla bla bla)...
Me : YES!!
ACS : Okay, Mr. Futra. We'll turn back on all of your channels NOW.
Me : Now?
ACS : Yes, now. So, I apologise for all of the inconvinient, Mr. Futra.
Me : Hmm.
ACS : On behalf of ASTRO, I'm sorry for everything. Thank you for calling us, Mr. Futra.
Me : Yeah.
ACS : Have a nice day. *click* (she hung up the phone)
Me : "Have a nice day"??? KISS MY ASS, BIYATCH~!!!


Ok, first thing's first. How can someone call them using our number without using our phone at home? Second, how can they let the change be made without a verified IC number? Third, who da hell wants to downgrade Movies, Music, and Cartoon channels?!!! Are you out of your fucking mind?!!! Damn it.

Oh yeah, our disappeared channels are back already. Sheeeshh!!